Delivery
All orders are shipped with ATL (Authority to Leave) using our choice of post, courier, or internal courier. Where an order cannot be delivered to a PO Box address, the customer will provide a physical address. Please note that rural customers may be required to collect their order from a local depot. All delivery services offered by Hydro Hill Hydroponics are for addresses in Australia only.
Hydro Hill Hydroponics will not be responsible for any deliveries where a customer has given a false or incorrect address. Any redirections will be at the customer’s expense. Hydro Hill Hydroponics reserve the right to change or alter any or all information contained in this policy at any time.
Local Pick Up (Click and Collect)
Hydro Hill Hydroponics offers local pick up. Orders received where Local Pick Up has been chosen must wait for orders to be packed and the customer notified by email prior to collecting from our store. The customer must present their order confirmation and photo identification with all local pick-up orders. Customers who require a representative to collect an order on their behalf must advise Hydro Hill Hydroponics prior to pick up and their representative must provide photo identification. Hydro Hill Hydroponics reserves the right to record identification details such as full name, phone number, address at their discretion for the purpose of protecting themselves from a threat that may compromise the security of our business at our own discretion. Local Pick Up is available at our location, Hydro Hill Hydroponics, see our contact page for trading hours and store location.
All orders are shipped with ATL (Authority to Leave) using our choice of post, courier, or internal courier. Where an order cannot be delivered to a PO Box address, the customer will provide a physical address. Please note that rural customers may be required to collect their order from a local depot. All delivery services offered by Hydro Hill Hydroponics are for addresses in Australia only.
Hydro Hill Hydroponics will not be responsible for any deliveries where a customer has given a false or incorrect address. Any redirections will be at the customer’s expense. Hydro Hill Hydroponics reserve the right to change or alter any or all information contained in this policy at any time.
Local Pick Up (Click and Collect)
Hydro Hill Hydroponics offers local pick up. Orders received where Local Pick Up has been chosen must wait for orders to be packed and the customer notified by email prior to collecting from our store. The customer must present their order confirmation and photo identification with all local pick-up orders. Customers who require a representative to collect an order on their behalf must advise Hydro Hill Hydroponics prior to pick up and their representative must provide photo identification. Hydro Hill Hydroponics reserves the right to record identification details such as full name, phone number, address at their discretion for the purpose of protecting themselves from a threat that may compromise the security of our business at our own discretion. Local Pick Up is available at our location, Hydro Hill Hydroponics, see our contact page for trading hours and store location.